Player Privacy Policy
This Privacy Policy explains how Zizobet collects, uses and protects personal information when you use our online casino and sportsbook services in the United Kingdom. We take privacy seriously and set out below what we collect, why we need it and how you can manage your information.
Types of data we collect
We collect several categories of information in order to provide and secure your account, process payments and meet legal obligations. This includes personal data, technical data and transactional records.
Personal data
Personal data covers information you provide when registering or verifying your account, such as your name, date of birth, email address, contact details and government-issued ID for identity checks. We also record verification documents if you submit them for withdrawal or KYC purposes.
Technical data
Technical data includes IP address, device identifiers, browser and operating system details, session times and activity within the site. We use this to deliver the service, improve security and troubleshoot technical issues.
Transactional data
Transactional data relates to deposits, withdrawals, game activity, bets placed and payment method details. Where required for payment processing and anti-fraud checks we may store limited payment identifiers and transaction references, but we do not retain full card numbers on our systems.
How we use your information
We use personal and technical information to operate your account, process payments, verify identity, prevent fraud, and comply with legal and regulatory requirements. Transactional data is used to manage bets and payouts, handle disputes and produce account statements. We may also use aggregated or anonymised information for analytics and service improvements.
Data protection practices
We protect information using industry-standard technical and organisational measures, including encryption in transit, access controls and secure hosting. Access to personal data is restricted to authorised staff and third-party partners who need it to provide services. We regularly review security controls to reduce the risk of unauthorised access.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, keep you logged in, measure site performance and provide personalised content. Third-party services such as analytics and advertising providers may also set cookies. You can manage cookie settings through your browser or the site cookie banner where available.
User rights
You have rights over your personal data, including the right to access a copy, request correction of inaccuracies, object to certain processing, and request restriction of processing. You may also ask for data portability where applicable and withdraw any consent you have given.
Access, correction and deletion of data
If you want to view, update or delete information we hold about you, contact our data team. We will respond to legitimate requests and take steps to verify your identity before making changes. In some cases we may retain certain records for legal or regulatory reasons even after account closure.
Information sharing and third parties
We share data with third parties only as necessary to provide the service. This includes payment processors, identity verification and anti-fraud providers, analytics vendors and technical hosts. We may also disclose information to comply with legal obligations or to protect the safety of our users and systems.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.
If you have questions or wish to exercise your rights, please contact [email protected].